myK Difference

However it might seem similar to an on-line survey platform, myK is an Enterprise Feedback Management (EFM) solution and, as such, it offers additional functionality:

  • multi-channel administration
  • work flow and users management
  • integrability with IT systems

Moreover, myK presents some features which differentiate it vs. other EFM solutions:

  • cross-source-analysis with other sources
  • seamless integration with enterprise applications
 

Enhanced Feedback Experience
Ask only what is really needed
  • Auto-fill data you already have (e.g. master data informations)
  • Un-hide only relevant questions
  • Carefully select which questions are mandatory
Make feedback as a convenient experience as possible
  • Allow respondents to use the most convenient channel
  • Let them complete forms in more than one session
Provide interlocutors a 24/7 communication channel without being invasive
  • Allow multiple responses to make them feel heard
  • Keep track of who has been contacted and wait before recalling
Design insightful forms, but keep them as short as possible
  • Use enhanced fields, such as multivaried tables
  • Rotate blocks of questions

Automatic Cross-Source Analysis
myK enables you to merge feedback, master and transactional data in a few drag&drops and one click:
  • Pick up one of your myK forms
  • Select other forms that you want to compare or correlate
  • Identify which master-data to include
  • Define the transactional data to “explain”
  • Pull them altogether into myK
  • Enjoy your nice-looking reports
 

Profiled Environments
With myK you can assign different access profiles (design, test, publish, access) to different users, groups, departments, companies within your organization and eventually align them with the ones of related software systems (i.e. Single Sign On, SSO)

In summary, myK allows you to:
  • Foster transparency
  • Enhance interdepartmental knowledge sharing
  • Ensure confidentiality
  • Reflect organizational roles into your feedback process
 

Seamless Integration
Gather event-driven feedback
  • e.g. Integrate myK with your CRM to gather feedback right after the interaction with your Customer Service
  • e.g. Integrate myK with your ERP to collect feedback immediately after the activation of a service, or some hours later and after an invoice is sent
Leverage existing IT investments
  • Send feedback data from myK to your Business Intelligence platform and run queries and see reports exactly the way you have done for years now
Add feedback functionality to existing communication channels
  • Embed myK in your website
  • Add myK functionality to your call center
myK is compliant with all enterprise-level standards (J2EE, JDBC, XMLA/MDX, XMLVoice and APIs)